Privacy Policy

Last updated: August 26, 2026

Information You Choose To Provide

We may collect information you voluntarily submit through forms or support tools, including your name, business or organization name, email address, phone number, service address, service request details and messages.

Virus Protection Triage

The Virus Protection page includes a rules-based screening tool that organizes the device, operating system, warning signs and other selections you enter into a risk level and suggested next steps. The screening result is not a confirmed technical diagnosis.

If you request live assistance from that result, Ascend sends only limited triage context to the live-chat session, such as risk level, device or operating-system category and the number of warning signs selected. We do not automatically send your name, email address or phone number into the live-chat provider from the triage form.

Live Chat And Quick Support

Live chat is provided using tawk.to. A chat is an individual visitor support session; other website visitors cannot see your conversation. Authorized Ascend agents who have access to the Ascend chat property, and tawk.to as the service provider, may process or access chat information as necessary to operate the service.

On the Virus Protection page, the live-chat connection is configured not to begin automatically. It is started when you choose to request live assistance. The provider may process technical and session information needed to provide chat, such as IP address, browser, device information, cookies or local storage after the chat connection begins or applicable consent is given.

If no live agent responds promptly, Ascend Quick Support may ask for your name, phone number, optional email address, preferred follow-up method and a short description. Before those contact details are sent to Ascend, the tool requires you to confirm that Ascend may use them to respond to that support request.

Support Notification And Limited Retention

Live-assistance notifications are delivered to Ascend through our email service. Detailed contact information and free-text support notes from Quick Support are sent in the support email. The live-assistance database is configured to retain only limited operational metadata for these requests rather than duplicating the customer's phone number, email address and free-text note.

How We Use Information

Information is used to respond to inquiries, provide requested support, prepare for consultations, schedule or deliver services, process approved transactions, maintain necessary business records, protect the website and improve service operations.

Service Providers

We use service providers where reasonably necessary to operate the website and requested services. These may include Cloudflare for website hosting and security, tawk.to for live chat, Resend for transactional email and Stripe for approved payment processing. Those providers process information under their own terms and privacy practices.

What Not To Send

Do not send passwords, one-time verification codes, complete payment card numbers, bank-account credentials, Social Security numbers, government identification numbers, medical records or other secrets through live chat, Quick Support or general website forms. If sensitive technical access is required for a service, Ascend will arrange an appropriate method separately.

Sharing

We do not sell personal information. Information may be disclosed to service providers when reasonably necessary to operate the website or deliver a service you requested, or when required by law.

Your Choices

You may choose not to use live chat and may contact Ascend by phone or through the regular contact page instead. You may also ask Ascend about information you previously submitted and request reasonable correction or deletion where applicable and subject to legitimate business, security or legal retention needs.

Contact

Questions about this policy can be submitted through the website contact page or by calling (562) 264-5144.