Silver
Essential Support
$99/month
Best for home users who want dependable guidance and preferred scheduling.
- Priority scheduling
- Unlimited email support
- One remote support session monthly
- Quarterly technology review
- Member pricing on eligible work
Ascend Advantage
Ongoing guidance and priority support.
Choose ongoing guidance and priority support for home users, independent professionals and growing small businesses.
Most Versatile
Gold
Professional Support
$249/month
Best for professionals and small businesses balancing technology, marketing and operational needs.
- Everything in Silver
- Two remote support sessions monthly
- Technology planning
- Marketing guidance
- Business consultation
- 15% labor savings on eligible services
Platinum
Business Partnership
$599/month
Best for growing businesses that want regular strategic guidance and priority assistance.
- Everything in Gold
- Dedicated advisor relationship
- Monthly strategy session
- Website consultation and guidance
- AI consulting
- Priority emergency response
- 20% labor savings on eligible services
Membership scope: Hardware, software licenses, advertising spend, parts, advanced cybersecurity, networking installation and partner-delivered work are not included unless an approved plan or proposal states otherwise.
Plan Comparison
Choose the level that matches your needs.
| Benefit | Silver | Gold | Platinum |
|---|---|---|---|
| Priority scheduling | ✓ | ✓ | ✓ |
| Email support | Unlimited | Unlimited | Unlimited |
| Remote sessions | 1 monthly | 2 monthly | Priority support |
| Technology planning | Quarterly review | Included | Included |
| Marketing guidance | — | Included | Included |
| Business strategy | — | Consultation | Monthly session |
| Labor savings | Member pricing | 15% | 20% |
| AI consulting | — | — | Included |
Membership FAQ
Understand the plan before subscribing.
Is there a long-term contract?
Final billing terms will be shown before Stripe subscription activation. Any minimum term or cancellation rule will be stated clearly in the membership agreement.
Can I upgrade later?
Yes. You can request a higher plan as your technology or business-support needs increase.
Does membership include parts and software?
No, unless specifically stated. Hardware, licenses and third-party subscriptions are billed separately.
Are onsite visits included?
Only when listed in an approved plan or proposal. Otherwise, members receive preferred pricing and scheduling for eligible onsite work.
Not sure which plan fits?
Begin with a short membership conversation.
We will help you compare support needs without pressuring you into a plan.