Silver
Essential Support
$99/month
Dependable recurring support for home users and solo professionals.
- Priority scheduling
- Unlimited email support
- One remote support session monthly
- Quarterly technology review
- Member pricing on eligible work
Ongoing Support Options
Choose the ongoing support level that fits the way you work.
Ascend Advantage provides flexible recurring support. Managed IT is the proactive business technology path for organizations that need managed workstations, security, backups and stronger response priority.
Most Versatile
Gold
Professional Support
$249/month
For professionals and small businesses balancing technology, marketing and operational needs.
- Everything in Silver
- Two remote support sessions monthly
- Technology planning
- Marketing guidance
- Business consultation
- 15% labor savings on eligible services
Platinum
Business Partnership
$599/month
Expanded recurring support for growing businesses that want strategy guidance and priority assistance.
- Everything in Gold
- Dedicated advisor relationship
- Monthly strategy session
- Website consultation and guidance
- AI consulting
- Priority emergency response
- 20% labor savings on eligible services
How enrollment works: submit a short application first. If accepted, Ascend sends a secure enrollment link. No recurring charge is taken from the application form.
Silver IT Care
Core Managed Support
$599/month
For smaller offices that need ongoing workstation care and managed protection.
- Up to 5 workstations
- Managed security and backup oversight
- Remote help desk support
Most Popular
Gold IT Pro
Priority Managed Support
$1,199/month
For established small businesses needing stronger proactive support and faster response.
- 6 to 10 workstations
- Automated patching and hardware health reviews
- Priority remote help desk
Platinum Enterprise
Advanced Managed Coverage
$2,499/month
For larger offices requiring advanced endpoint protection, recovery planning and dedicated priority.
- 11 to 20 workstations
- Advanced endpoint and recovery planning
- Dedicated priority response
Managed IT starts with a review. A remote IT review is $199 and an on-site IT review is $350. An eligible paid review is credited once toward the first approved Managed IT month. See complete plan features and comparison →
Before You Apply
Simple rules. Clear expectations.
Do I pay when I apply for Ascend Advantage?
No. We review the application first. If accepted, you receive a secure enrollment link.
Can I immediately buy a Managed IT plan?
No. Managed IT is reviewed first so the plan matches the actual business environment.
Are appointment times guaranteed?
No. Requested dates and times remain preferences until Ascend confirms them.
Are hardware and software costs included?
Only when specifically listed. Hardware, licenses, cloud subscriptions and major replacement equipment are normally separate.
Need Help Choosing?
Choose flexible support or proactive IT management.
Ascend Advantage is the flexible path. Managed IT is the proactive business technology path.