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Business Policies

Clear expectations before work begins.

A practical summary of common service policies. The full Terms page and any more specific signed proposal, invoice or agreement control when additional detail applies.

Estimates & Approvals

  • Starting prices are guides unless specifically stated as final.
  • Final scope and pricing are confirmed after the request, equipment, location and project requirements are understood.
  • Work outside the approved scope is discussed before it is added.

Common Deposits

Consultation

$149

Approved consultation or discovery work when applicable.

Service Project

$250

Applied to approved service work unless stated otherwise.

Marketing Project

$500

Used to reserve approved marketing project work.

Website Project

$750

Applied to approved website work unless the proposal states another amount.

Office Organization

$500

Used for approved organization projects.

Office Relocation

$750

Used for approved relocation work and scheduling.

Scheduling

  • Requested dates remain preferences until Ascend confirms them.
  • Standard appointments should generally be requested at least 24 hours in advance.
  • Travel, access requirements, scope and site conditions may affect scheduling.

Data & Credentials

Do not send passwords, financial credentials or other secrets through ordinary forms or email. When access is required, Ascend will coordinate an appropriate method. Customers should maintain appropriate backups unless backup service is specifically included.